Would you like to return your order? You can do so within 14 days.
Packages without postage will not be accepted.
Please note that if you return a large appliance, you will be responsible for the direct cost of returning the goods.
The goods to be returned must not have any defects (defects, soiling, signs of use, [animal] hair or anything else).
The goods must be returned in the same condition as they were received and must be shipped in the original, undamaged box.
The following goods are excluded from return:
• Custom-made products
• Pillows / neck pillows
• Hygiene products
• Socks
• Goods that are delivered sealed
After receiving the return, we will process it within 14 working days.
The refund will be made to the original method of payment.
Further information on returns can be found in the cancellation policy here
sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
To
sissel.de
novacare gmbh
Bruchstraße 48
67098 Bad Dürkheim
by fax to: 06322/9565-65
or by email to: kundenservice@novacare.de
I/we* hereby revoke the contract concluded by me/us* for the purchase of the following goods* / the provision of the following service*:
Ordered on*/ received on*
Name of the consumer(s)
address of the consumer(s)
Signature of the consumer(s) (only if notification is on paper)
Date
* Delete as appropriate.